Contents of this article
- 1. What should I do if I buy fake goods on Taobao? How to get a refund more quickly?
- 2. How to make a claim for counterfeit goods purchased on Taobao? Is it just a refund or a return? Who pays for the courier fee?
- 3. How can I get the merchant to compensate me if I buy fake goods on Taobao?
- 4. How can I ask the merchant for compensation if I buy fake goods on Taobao?
What should I do if I buy fake goods on Taobao? How to get a refund more quickly?
1. Verify that the product is fake, find the relevant order, and click "Refund/Exchange".
2. Select the after-sales service type. There are two types of after-sales service. One is refund only, and the other is return and refund. For counterfeit products, select "return and refund" and the reason for refund. “Counterfeit products” will suffice.
3. Scroll down and the refund amount and refund instructions will appear. Just state your appeal in the "Description" and click "Submit" to complete the refund.
How to make a claim for counterfeit goods purchased on Taobao? Is it just a refund or a return? Who pays for the courier fee?
If counterfeit goods are purchased on Taobao, the merchant shall be in breach of contract and shall bear liability for breach of contract. Consumers may reasonably choose to request the other party to bear liability for breach of contract such as repair, rework, replacement, return, reduction of price or remuneration, etc. Therefore, when buying fake goods on Taobao, consumers can ask the merchant to return the goods for a refund.
Legal basis: Article 577 of the Civil Code of the People's Republic of China If a party fails to perform its contractual obligations or performs its contractual obligations inconsistently with the agreement, it shall bear liability for breach of contract such as continuing to perform, taking remedial measures, or compensating for losses.
Article 582 of the Civil Code of the People's Republic of China If the performance does not conform to the agreement, the parties shall bear liability for breach of contract in accordance with the agreement. If there is no agreement on the liability for breach of contract or the agreement is unclear, and it cannot be determined according to the provisions of Article 510 of this Law, the injured party may reasonably choose to request the other party to bear the responsibility for repair, rework, Liability for breach of contract such as replacement, return, reduction of price or remuneration, etc.
How can I get the merchant to compensate me if I buy fake goods on Taobao?
If you buy counterfeit goods on Taobao, you should reasonably protect your own rights and interests. While retaining valid evidence, you should negotiate with the merchant. If the negotiation is not appropriate, you can file a complaint on Taobao. It is indeed very difficult for consumers to defend their rights. Let’s coordinate with the other party first. When negotiating with merchants, pay attention to the time and don't leave it for too long, because compensation for fakes and third-party quality inspections are only valid within 15 days. Before negotiating, you need to check whether the product you purchased falls within this range.
1. Keep valid evidence. If you find that what you purchased is fake, the first step is to collect evidence. Use a camera to take photos of the product from all angles, as well as chat records with the merchant through Aliwangwang, in case you make a complaint.
2. Negotiate with the merchant. After collecting the evidence, you can notify the merchant. Remember to contact the merchant through AliWangWang at this time. When communicating, be careful not to fall into the merchant’s chat trap. Explain clearly to yourself on AliWangWang. The goods shipped were fake, and the merchant was asked why they were fake and why they did not match the previous description. Put the responsibility on the merchant side.
3. Request the merchant to return the goods. If the merchant refunds without reason within 7 days, if there is a fake, you will be compensated 10%. If there is a third-party quality inspection, then in addition to the refund, the merchant must also pay 20% of the actual price of the product. times of compensation and bear the logistics costs of the goods involved.
4. Complain to Taobao. If the above returns or compensation and the merchant cannot reach an agreement, you can complain to the merchant. You need to submit various evidence when making a complaint. Taobao service personnel will make a ruling based on the evidence provided by both parties.
5. Complain to the Consumer Protection Association. If the decision made by Taobao does not achieve the results you want, it is recommended to complain to the Consumer Protection Association. You can complain to the merchant and Taobao together. The complaint against the merchant is because it sells fake goods. The complaint against Taobao is due to its poor supervision.
6. Logistics returns the goods. If an agreement is finally reached through the above methods, the goods will be returned to the merchant. Remember to keep the logistics documents to prevent the merchant from defaulting on the bill.
7. Check the refund. After the merchant refunds the money, you should check it in time to avoid the wrong amount.
The above is all about how to make a claim for counterfeit goods on Taobao, whether to just refund or return them, what to do if you buy counterfeit goods on Taobao, how to get a refund more quickly, and related content on Taobao cosmetics. I hope it can help you. .